## Zoho Inventory Documentation Index

Access the complete documentation index at:
https://www.zoho.com/za/inventory/llms.txt

Use this file to discover all available documentation pages before proceeding.

# Zoho Cliq Integration

##### Guide Layout:

*   [Why integrate with Zoho Cliq?](/za/inventory/help/integrations/cliq-integration.html#why-cliq-integration)
*   [Integrating Zoho Inventory and Zoho Cliq](/za/inventory/help/integrations/cliq-integration.html#integration-steps)
*   [Receiving Notifications](/za/inventory/help/integrations/cliq-integration.html#receiving-notifications)
    *   [Item reorder alerts](/za/inventory/help/integrations/cliq-integration.html#item-reorder-alerts)
    *   [New Items imported from your marketplace or shopping cart](/za/inventory/help/integrations/cliq-integration.html#new-online-items)
    *   [Item stock updates to online sales channels](/za/inventory/help/integrations/cliq-integration.html#item-stock-updates)
    *   [New order alerts from your online store](/za/inventory/help/integrations/cliq-integration.html#online-orders)
*   [Disabling the integration](/za/inventory/help/integrations/cliq-integration.html#disable-integration)

### Why integrate with Zoho Cliq?

In a highly active business it is often hard to tell when a new order came in from an online sales channel. Things just became easier for you! Combine your Zoho Inventory organization with our own powerful chat system and receive notifications in your preferred Cliq channel.

Let’s take a scenario where a Product team comprising of four members use Zoho Cliq to communicate within the team, and the organization they work for uses Zoho Inventory for order management.

Enabling the Zoho Inventory - Zoho Cliq integration would push all day-to-day reorder and online sales notifications from Zoho Inventory to the Product team’s Cliq channel. This will include notifications about an order generated from a sales channel say Shopify, stock updated to their online stores etc.

This saves a great deal of time as the integration brings all the information in one place, thereby keeping all the members of the team on the same page.

### Integrating Zoho Inventory and Zoho Cliq

To integrate Zoho Inventory with Zoho Cliq:

> **Prerequisite:** You must have an active account in Zoho Inventory as well as Zoho Cliq registered with the same e-mail ID.

*   Open your Zoho Inventory account.
*   Navigate to the **Integrations** module.
*   Under Integrations, select the Chat tab.
*   Click on the **Connect to Zoho Cliq** button.

![Cliq integration](/inventory/help/images/integrations/cliq-1.png)

*   Choose the chat group to which Zoho Inventory should push the notifications.
*   Click on the **Connect to Zoho Cliq** button once again to complete the integration.

![Cliq authorization](/inventory/help/images/integrations/cliq-2.png)

> **Note:** When you setup the integration, your organization’s name, email address, and username will be shared with Zoho Cliq. 

### Receiving Notifications

Once the integration is complete, you will start receiving notifications into your Cliq channel.

#### Cliq integration view

You will receive the following notifications:

##### 1\. Item reorder alerts

Item reorder notifications are pushed from Zoho Inventory to Cliq once every 24hrs.

![Item reorder alert](/inventory/help/images/integrations/cliq-reorder.png)

##### 2\. New Items imported from your marketplace or shopping cart

New marketplace item notifications are pushed from Zoho Inventory to Cliq once every 4hrs whenever a sync happens between Zoho Inventory and your marketplace or shopping cart.

![new items](/inventory/help/images/integrations/cliq-online-item.png)

##### 3\. Item stock updates to online saleschannels

Item stock update notifications are pushed from Zoho Inventory to Cliq once every 4hrs whenever a sync happens between Zoho Inventory and your marketplace or shopping cart.

![item stock updates](/inventory/help/images/integrations/cliq-stock-update.png)

##### 4\. New order alerts from your online store

New online order notifications are pushed from Zoho Inventory to Cliq once every 4hrs whenever a sync happens between Zoho Inventory and your marketplace or shopping cart.

![online orders](/inventory/help/images/integrations/cliq-online-order.png)

### Disabling the integration

To disable the integration, please follow the instructions below:

*   Open your Zoho Inventory.
*   Navigate to the **Integrations** module.
*   Under Integrations, select the Chat tab.
*   Click on the **Deactivate** button to disable the integration.

![Disabling integration](/inventory/help/images/integrations/cliq-3.png)