Zoho One in the Enterprise: Supporting Business Innovation and Growth at a Dynamic Enterprise

Joshua Greenbaum, Principal, Enterprise Applications Consulting (EAC)

"Customization and automation are the strengths of Zoho One." — Taylor Wolsey, National Director of Operations, GardaWorld Security and Technology

INDUSTRYSecurity
Key AppsZoho One
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Using technology to support business growth and innovation has often been gated by the lack of a speciﬁc enterprise software capability necessary to meet a particular business requirement, regardless of the willingness of a company to implement new technology. Even as new software capabilities roll out as part of regular upgrades and new releases, the complexity of matching speciﬁc business requirements to the new software often leads to technical debt in multiple domains, such as master data management and application integration.

These built-in limits to productivity, which have dominated the world of enterprise software for over 30 years, have seen an important shift with the growing popularity of Zoho One, a suite of over 45 integrated software applications offered by Zoho Corp.

Liberty Security, based in Edmonton, Alberta, is an almost 20-year-old subsidiary of GardaWorld, which is focused on the delivery and maintenance of home and business security, parking, and other risk and cash management systems. The journey of Liberty, since its initial use of Zoho One, showcases the ability of the Zoho suite to support a dynamic business as it moves to capitalize on the changing business environment in which it operates.

What to expect in this report?

In-depth look at how Zoho One supports five pillars of software in the service of business innovation and change.
Firsthand account from Brandon Lennix, the Director of Commercial Operations for Western & Central Canada, about how Zoho One has driven career growth and innovation at GardaWorld.
Detailed implementation timeline, starting with Liberty Security's first three Zoho One apps and documenting the expansion to over 20 apps and 300+ users.
Summary of how Zoho One has been able to support GardaWorld as an integrated, comprehensive suite better than choosing a best of breed application for every business requirement.