## Zoho Commerce Help Documentation Index

Access the complete documentation index at:
https://www.zoho.com/en-fr/commerce/help/llms.txt

Use this file to discover all available documentation pages before proceeding.

# Shipping & Pickup

Shipping & Pickup lets you define where you deliver, set delivery charges and timelines, and offer curbside pickup from your business locations. Configure these options from your Zoho Commerce organization settings.

To open Shipping & Pickup:

*   Go to **Settings** in the top-right corner.
*   Select **Shipping & Pickup** under **Sales**.

## Shipping Zones

The **Shipping Zones** tab lists the delivery regions configured for your store. Each zone can contain one or more shipping rates, such as standard or free shipping. The list displays the shipping method, rate type, shipping range, shipping rate, and status for each rate.

![Shipping Zones](/commerce/help/shipping-and-pickup/shipping-zone.png)

From this tab, you can:

*   Click **Setup your Shipping Integrations** to connect a shipping carrier.
*   Click **\+ New Shipping Zone** to define a delivery region.
*   Click **Add Shipping Rate** inside a zone to add another shipping rate.
*   Click **More Options** on a shipping zone row to edit or delete the shipping zone.
*   Use the **Edit** and **Delete** actions on a shipping-rate row to manage that rate.

### Create a Shipping Zone

Create a shipping zone when the delivery rate or availability differs by country, state, or postal-code area.

To create a shipping zone:

*   Go to **Settings** in the top-right corner.
*   Select **Shipping & Pickup** under **Sales**.
*   Click **\+ New Shipping Zone**.

![Create a Shipping Zone](/commerce/help/shipping-and-pickup/new-shipping-zone.png)

*   Enter a **Title** for the zone.
*   Under **Region**, select a **Country/Region**. You can search for or type a country or region. You can select multiple countries or regions for a single zone.
*   Select a **State** if you want to limit the zone to a state. You can select multiple states or all states. The **State** field is displayed if only one country is selected.
*   Check **Provide Pin Code at state level** if you want to define the delivery area using postal codes.
*   In the **Pin Codes** field, enter the postal codes for the delivery area. You can enter multiple postal codes separated by commas. You can also enter a range of postal codes using a hyphen (for example, 10001-10010).
*   Click **\+ Add Another Region** to add more countries, states, or locations to the zone.
*   Click **Save**.

Click **Save & Add Rate** if you want to create the zone and immediately add a shipping rate.

Only the locations associated with a shipping zone are considered for fulfilling orders in that zone. When a customer enters a delivery address, Zoho Commerce matches it to the applicable zone and displays the rates configured for that zone.

### Add a Shipping Rate

Add a shipping rate to specify the delivery method, estimated delivery time, and charge shown to customers at checkout.

To add a shipping rate:

*   Go to **Settings** in the top-right corner.
*   Select **Shipping & Pickup** under **Sales**.
*   Click **Add Shipping Rate** under the shipping zone where you want to add the rate.

![Add a Shipping Rate](/commerce/help/shipping-and-pickup/add-shipping-rate.png)

*   Enter a **Shipping Name**, such as Standard Shipping or Free Shipping.
*   Enter the **Estimated Time of Arrival** for the delivery method.
*   Enable or disable **Status Active**. Active rates are available for customers in the zone.
*   Select a **Shipping Rate Type**:
    *   **Flat Rate**: Charge one fixed amount for the shipping method.
        *   Enter the **Shipping Rate** and select the currency shown beside the amount.
    *   **Order Value**: Set rates based on the order value. You can define ranges for the order value and set a shipping rate for each range.
    *   **Order Quantity**: Set rates based on the number of items in the order. You can define ranges for the order quantity and set a shipping rate for each range.
        *   **Rate Per Item**: You can enable this toggle to set a rate for each item that satisfies the item quantity in the order.
    *   **Order Weight**: Set rates based on the total order weight. You can define ranges for the order weight and set a shipping rate for each range.
        *   **Rate Per Unit**: You can enable this toggle to set a rate for each weight unit that satisfies the order weight.
    *   Click **Add New Condition** to add more ranges for the selected rate type.
*   Click **Save**.

When you choose **Order Value**, **Order Quantity**, or **Order Weight**, enter the ranges and corresponding rates before saving.

### Manage Shipping Zones

Use the shipping zone’s more options menu to update or remove the entire zone. These actions are separate from the actions for individual shipping rates within the zone.

To edit a shipping zone:

*   Go to **Settings** in the top-right corner.
*   Select **Shipping & Pickup** under **Sales**.
*   Open the **Shipping Zones** tab.
*   Click the **More Options** menu for the shipping zone.
*   Select **Edit**.

![Edit a Shipping Zone](/commerce/help/shipping-and-pickup/edit-shipping-zone.png)

*   Update the zone title, regions, or locations.
*   Click **Save**.

To delete a shipping zone:

*   Click the **More Options** menu for the shipping zone.
*   Select **Delete**.
*   Click **Delete** in the popup to confirm the deletion.

Deleting a shipping zone also removes the shipping rates configured within that zone.

### Manage Shipping Rates

Each shipping rate has its own **Edit** and **Delete** actions. These actions affect only the selected rate and do not edit or remove the shipping zone.

To edit a shipping rate:

*   Go to **Settings** in the top-right corner.
*   Select **Shipping & Pickup** under **Sales**.
*   In the **Shipping Zones** tab, find the shipping zone that contains the rate you want to update.
*   Hover over the shipping rate row, edit and delete icons appear.

![Edit a Shipping Rate](/commerce/help/shipping-and-pickup/edit-shipping-rate.png)

*   Click **Edit**. The _Edit Shipping Rate_ popup appears.
*   Update the shipping name, estimated arrival time, status, rate type, or shipping rate.
*   Click **Save**.

To delete a shipping rate:

*   Find the shipping rate you want to remove.
*   Hover over and click **Delete**.
*   Click **Delete** in the popup to confirm the deletion.

## Pickup Locations

The **Pickup Locations** tab lets you offer curbside pickup from your locations. If no pickup locations exist, the page displays an **Add Pickup Location** button. After you create a location, the tab displays the **\+ New Pickup Location** button and a list of your pickup locations.

The list displays the location name, country, state, address, contact name, and contact number. Use the **Action** column to update or remove a pickup location.

### Add a Pickup Location

Add a pickup location with its contact details, address, operating availability, and shipping-zone restrictions.

To add a pickup location:

*   Go to **Settings** in the top-right corner.
*   Select **Shipping & Pickup** under **Sales**.
*   Open the **Pickup Locations** tab.

![Add a Pickup Location](/commerce/help/shipping-and-pickup/add-pickup-location.png)

*   Click **Add Pickup Location**.
*   In the _New Pickup Location_ page, enter the location **Name**.
*   Under **Contact Information**, enter the **Contact Name**, **Email Address**, and **Contact info**.
*   Under **Address Information**, enter the **Company Name**, **Address**, **City**, **Country**, **State**, and **ZIP Code**.
*   Under **Availability Information**, select the **Working days**, enter the **Working hours**, and add any additional details in **Notes**.
*   Under **Restrict to certain shipping zones**, select the shipping zones that can use this pickup location.

![Pickup Location Details](/commerce/help/shipping-and-pickup/new-pickup-location.png)

*   Click **Save** to create the pickup location.
*   Click **Cancel** to discard the details and return to the pickup locations page.

### Manage Pickup Locations

To update a pickup location:

*   Go to **Settings** in the top-right corner.
*   Select **Shipping & Pickup** under **Sales**.
*   Open the **Pickup Locations** tab.
*   Hover over the pickup location, edit and delete options appear.

![Edit a Pickup Location](/commerce/help/shipping-and-pickup/edit-pickup-location.png)

*   Click **Edit** in the **Action** column for the location you want to update.
*   Edit the location details.
*   Click **Save**.

To remove a pickup location:

*   Go to **Settings** in the top-right corner.
*   Select **Shipping & Pickup** under **Sales**.
*   Open the **Pickup Locations** tab.
*   Click **Delete** in the **Action** column for the location you want to remove.
*   Click **Delete it** in the popup to confirm the removal of the pickup location.