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Integrate Zoho Commerce with PayPal

PayPal is a faster, safer way to send money, make an online payment, receive money, or set up a merchant account.

Note: Transaction charges are applicable as per your payment gateway’s plan. Zoho does not charge any additional fees.

Set Up PayPal

To get started, you will have to connect your PayPal account with Zoho Commerce.

To set up:

  • Go to Settings and then select Payment Gateways under Integrations & Marketplace.
  • Click Set Up Now next to PayPal. In the pop-up window, click Connect to PayPal. You will be redirected to the PayPal sign-in or sign-up page.
  • If you do not have a PayPal account, create one by entering the required details.
  • Sign in to your PayPal account and click Connect to PayPal.

You will have successfully connected your PayPal account to Zoho Commerce.

Collect Customer Payments

Enable Payment Options

Your customers can pay you through PayPal if you’ve enabled it as a payment option in your online store.

To enable PayPal as a payment option:

  • Go to Settings in the top right corner.
  • Select Payment Gateways under Integrations & Marketplace.
  • Click Checkout Preferences next to PayPal and enable Show in OnlineStore.

Receive Payments from Customers

After you’ve enabled PayPal in the payment options, your customers can pay for their orders using PayPal during checkout.

To make payments, your customers will have to:

  • Visit your online store and add items to the cart.
  • Click View Cart and select Checkout.
  • Enter their address and click Continue.
  • Select PayPal under Payment Options.
  • Complete the payment on the PayPal page and click Continue.
  • Once the payment is successful, the order status will be updated to Paid and you will receive an email notification.

Configure the Integration

Transaction Charges

Transaction charges are applicable as per your payment gateway’s plan. Zoho does not charge any additional fees.

Accepts Credit Cards and Debit Cards

Based on your PayPal account configuration, credit cards and debit cards can be used. This varies depending on your PayPal account settings.

Autcharge: Not available

Autcharge is not available for this integration.

Note: Special characters in certain fields can stop the automatic update of payment details in Zoho Commerce. If there are non-English characters in fields like Company Name, First or Last Name of your client or your Business Name, then follow the steps below and update your PayPal account settings.

Please Note:

  • Log in to your PayPal account and click on Profile under My Account.
  • Select My Selling Tools under Profile.
  • Scroll down towards the bottom of the page and click on PayPal button language encoding.
  • On the Language Encoding page, select the More Options button.
  • Set UTF-8 for Encoding in More Options page.
  • Click Save.

Delete the Integration

If you no longer want to use the PayPal integration, you can delete it.

Warning: The PayPal integration is synced across your Zoho Finance apps, so deleting the integration in one app will delete it in all other Zoho Finance apps.

To delete the PayPal integration:

  • Go to Settings and then select Payment Gateways under Integrations & Marketplace.
  • Click the Delete icon next to PayPal.
  • Click OK to confirm.

The PayPal integration will be deleted from your Zoho Commerce organization, and your customers will no longer be able to make payments using PayPal.