How do I make a refund?

You can only make refunds for successful payments (transaction type: payments, status: success). Further, you cannot refund offline payments through Zoho Billing.

Here’s how you can refund a payment.

Go to the Customers tab and select the customer for whom refund has to be made.
Click the Transactions tab and filter by Payments.
Select the appropriate transaction and click the Refund button.
Enter the amount to be refund and a short note about the refund if you want. Click Save.

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